Thank you for choosing Morocco Craft Art. We take pride in offering authentic handcrafted Moroccan copper products. Please review our refund and returns policy below.
Eligibility for Returns
We accept return requests for eligible items within 14 days of delivery. Products must be unused, in their original condition, and returned in their original packaging.
Non-Returnable Items
Because many of our products are handcrafted or custom-made, certain items may not be eligible for return unless they arrive damaged or defective.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Include photos of the item and packaging so we can help resolve the issue quickly.
Refund Process
Once we receive and inspect the returned item, we’ll notify you of the outcome. If approved, your refund will be processed using the original payment method.
Contact Us
If you have any questions about returns or refunds, please contact us:
Email: simohamedalksal@gmail.com
Location: Marrakech, Morocco